01About these terms
These terms apply to pre-orders, corporate bookings and other food orders placed with Anavrin Kitchen, 1010 Cambourne Business Park, Cambourne, Cambridge, CB23 6DP. By submitting an enquiry you agree to them.
02Pre-order enquiries & confirmation
- Submitting the order form or a corporate quote request is an enquiry, not a confirmed booking.
- Your order is confirmed only when we send you confirmation and payment details and payment has been received.
- Prices shown on the website are estimates until confirmed. If a price has changed, we will tell you before you pay.
03Notice period
Everything is made to order, so we ask for at least seven days’ notice. For urgent requests, please contact us — we will always try to help where availability and preparation time allow.
04Payment
Payment is due when your booking is confirmed. Accepted methods may include a secure payment link, QR-code payment, contactless or BACS bank transfer. We will confirm the method with your order.
05Collection & delivery
- Cambourne: hot, fresh food for collection from our kitchen at the agreed time. Please be on time so your food is at its best.
- Outside Cambourne: selected products are prepared par-baked and frozen and sent by courier. Courier dispatch may take up to 2 days.
- Dairy items (for example paneer and mozzarella) are not eligible for courier delivery.
- Corporate orders: free fresh delivery within Cambourne; delivery to surrounding villages may carry a charge, confirmed in your quote. Minimum corporate order £50.
- Frozen products must be stored frozen on arrival and cooked following the instructions supplied.
06Changes & cancellations
- Contact us as soon as possible to change an order. We will try to help, depending on preparation already completed and time remaining.
- Cancellations made more than 72 hours before the confirmed date receive a full refund.
- Because food is made specially for you, cancellations within 72 hours may not be refundable where ingredients have been bought or preparation has started.
- If we have to cancel for reasons within our control, you will receive a full refund.
07Allergens & food safety
Our products contain one or more of the 14 major allergens and are prepared in a shared kitchen. We cannot guarantee any item is free from allergens or cross-contamination. You must tell us about any allergy before ordering. See our Allergen Information.
08If something is not right
If there is a problem with your order, please contact us on the day with a photo so we can put it right. This does not affect your statutory rights under the Consumer Rights Act 2015.
09Our responsibility
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for delays or failures caused by events outside our reasonable control, including courier delays once a parcel has left our kitchen. Nothing in these terms limits liability that cannot be limited by law.
10Governing law
These terms are governed by the law of England and Wales. Questions? Contact hello@anavrin.kitchen.