01Who we are
Anavrin Kitchen (“Anavrin”, “we”, “us”) is a small food business based at 1010 Cambourne Business Park, Cambourne, Cambridge, CB23 6DP. We are the controller of the personal information described in this policy.
This policy follows the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
02Information we collect
- Contact details — your name, phone number and (optionally) email address.
- Order details — the items you choose, your preferred date and time, delivery zone and, for courier orders, your delivery address and postcode.
- Notes you give us — special requests and any allergy or dietary information you choose to share.
- Corporate enquiries — company name, event date, number of guests and delivery address.
- Messages — anything you send us through our forms, email, phone or WhatsApp.
We do not collect payment card details on this website. Payment is arranged separately after your order is confirmed.
03How we use it
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and pre-orders, confirming availability, arranging collection or delivery and payment | Taking steps at your request before entering a contract / performing a contract |
| Handling allergy or dietary information you give us so we can advise you safely | Your explicit consent (you choose to tell us) |
| Keeping order and accounting records | Legal obligation |
| Improving our menu and service from feedback | Legitimate interests |
| Occasional news or offers | Consent only — you can opt out at any time |
04Who we share it with
We never sell your data. We only share it where needed to run our service:
- WhatsApp (Meta) — if you choose to message us there.
- Our email and website hosting providers — to receive and store your messages and orders.
- Courier companies — your name, address and phone number for orders sent outside Cambourne.
- Payment providers — when you pay by payment link or card terminal.
- Authorities — where the law requires it.
Some of these providers may process data outside the UK. Where they do, they rely on UK adequacy regulations or approved contractual safeguards.
05How long we keep it
| Information | Kept for |
|---|---|
| Order and payment records | Up to 6 years (UK tax and accounting requirements) |
| Enquiries that did not become an order | Up to 12 months |
| Customer contact details | Up to 3 years after your last order |
| Allergy notes | Only as long as needed for your order, unless you ask us to remember them |
| Marketing preferences | Until you withdraw consent |
06Your rights
You have the right to access, correct or delete your information, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, email hello@anavrin.kitchen. We will reply within one month.
07Keeping it safe
Our website uses HTTPS encryption, access to order information is limited to the people who prepare your food, and form submissions are stored outside the public part of our website. No system is perfectly secure, but we take reasonable steps to protect your data.
08Cookies & local storage
We keep your boarding tray in your browser’s local storage so it survives between pages. We do not use advertising or analytics cookies. Embedded Google Maps may set its own cookies. See our Cookie Policy for details.
09Questions & complaints
If you have a question about your data, contact us at hello@anavrin.kitchen or +44 7305 610198. If you’re unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk.
10Changes to this policy
We may update this policy as our business grows. The latest version will always be on this page, with the date it was last updated.